Course Outline
Day 1
INTRODUCTION
- Background context
- Defining roles
- Soft skills fundamentals
- Perception, innumeracy, and human nature
- Money, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The goals and intent behind communication
- Educating
- Informing
- Persuading
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your listener
- Worldviews, lenses, and mental schemas
- Navigating jargon and mixed-capability groups
- Cultural and national context
- Levels of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Effective tools
- Screen-based text and precision
- The power of triads
- Utilising examples and analogies
4. STORYTELLING
- Ubiquity, cycles, and human predisposition
- Applying narrative in the workplace
- Techniques for telling a story
- Non-verbal cues
- The enduring impact of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Data versus information – distinguishing the two
- Calibrating detail – finding the right balance
- Establishing trust through sources
- Visualising data and insights
6. INTERPRETATION OF DATA
- Understanding confirmation bias
- Intent in communication
- Status dynamics in dialogue
7. FEEDBACK
- Frameworks for feedback
- Situation, Behaviour, Impact (SBI) model
- Feedback sandwich technique
- Pendleton principle
- Situation, Task, Action, Result (STAR) model
- SAID model
- Strategies for receiving valuable feedback
- The art of active listening
- Techniques for delivering effective feedback
- Crafting constructive input
- Summary
Day 3
8. COLLABORATION
- The value of working together
- Defining true collaboration
- Cultivating a collaborative culture
- Key conclusions
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-regulation
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Disclosure and intent
- Building your personal brand
- Step 1: Define your objectives
- Step 2: Align with goals
- Step 3: Identify your audience and purpose
- Step 4: Engage effectively
- Core brand attributes
13. POSITIVE ATTITUDE
- The evolution of Positive Mental Attitude (PMA)
- 'Can-do' spirit and confidence
- Cultivating and sustaining a PMA
- Pure positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Background Knowledge and Skills
There are no formal entry requirements for participants; however, some degree of professional experience in any field is advantageous.
Who Should Attend
This course is typically suited to professionals with several years of experience. However, the content is universally applicable across most disciplines. It is particularly beneficial for specialists who frequently need to demystify complex or niche concepts for non-technical audiences.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
