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Course Outline
Fundamentals of Effective Communication
The value of clear and concise messaging
- The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognising common communication barriers and strategies to overcome them
- Distinguishing between formal and informal communication styles
Mastering Verbal Communication
- Articulation & Pronunciation: Delivering speech clearly and confidently
- Pacing & Tone: Projecting a professional and engaging presence
- Active Listening: Essential for productive conversations
- Navigating Difficult Conversations & Providing Constructive Feedback
Business Writing Essentials
Writing with precision, accuracy, and brevity
- Grammar and punctuation: Identifying and correcting common errors
- Professionally structuring emails, reports, and business letters
- Selecting the appropriate tone for varying business situations
Email Digital Communication Best Practices
Professional email etiquette: Best practices and pitfalls
- Organising emails for maximum impact and efficiency
- Managing sensitive or challenging email correspondence
- Leveraging AI and tools for grammar and tone verification
Closing & Action Plan
- Summary of key insights and personal reflections
- Establishing personal commitments for continuous improvement
Training Methodologies
- Interactive Discussions & Exercises – Engaging participants through real-world scenarios
- Role-Playing & Simulations – Practising effective verbal communication skills
- Group Work & Peer Feedback – Learning from colleagues' writing and speaking styles
- Practical Writing & Editing Exercises – Gaining hands-on experience in enhancing business communication
Requirements
Intended Audience: Professionals aiming to refine their verbal and written communication proficiency in English.
8 Hours
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
