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 Duration 14 hours

Course Outline

  • Discovering your personal negotiating style

gaining insight into your individual approach and how it influences negotiation dynamics

  • Competitive or cooperative?

determining the most suitable approach for each situation

  • The value of creativity and adaptability

exploring alternative solutions and problem-solving techniques

  • Managing expectations

effectively navigating the pre-negotiation and opening phases

  • Non-verbal communication

leveraging body language to reinforce verbal messages

  • The critical role of preparation

key actions to take before entering the negotiation

  • Adjusting the balance of power

recognising the strengths and vulnerabilities of all parties involved

  • Defining goals and objectives

clarifying your ideal outcome and your bottom line

  • Looking beyond demands to interests and concerns

uncovering the underlying motivations and priorities of the other party

  • Identifying flexible variables

determining what can be conceded at minimal cost and what value you seek in return

  • Crafting and justifying proposals

presenting your offer in a way that highlights its value to the other side

  • Responding to proposals

explaining concerns clearly and presenting strong counter-offers

  • Strategic use of questions

employing conditional questions to test options without binding commitments

  • The bargaining process

exchanging concessions to reach mutually beneficial win-win agreements

  • Overcoming deadlock

practical strategies to navigate through impasses

  • Addressing price challenges

techniques for defending your pricing and positioning

  • Securing the agreement

summarising key points and closing effectively to prevent misunderstandings

Requirements

Given the emphasis on practical exercises, this course requires a minimum of four participants and two facilitators to run effectively.

Number of participants


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Testimonials (4)

Provisional Upcoming Courses (Require 5+ participants)

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