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 Duration 7 hours

Course Outline

Understanding Sensitivity in Professional Settings

  • Defining what sensitivity and respect mean in a professional context
  • The influence of words, tone, and non-verbal cues
  • Building awareness of cultural, personal, and social differences

Identifying and Managing Unconscious Bias

  • How biases develop and affect decision-making processes
  • Recognising microaggressions and instances of unintended offence
  • Practical techniques for minimising bias and encouraging fairness

Empathy and Emotional Intelligence

  • Comprehending the perspectives and feelings of others
  • Practising active listening and empathetic communication
  • Utilising empathy to build trust and strengthen collaboration

Navigating Sensitive Situations

  • Responding effectively to conflict or perceived offence
  • Maintaining professionalism during high-pressure moments
  • Transforming difficult conversations into learning opportunities

Cultivating an Inclusive Culture

  • Championing respect, openness, and collective responsibility
  • Embedding inclusive behaviours into daily interactions
  • The role of leadership in demonstrating and modelling sensitivity

Applying Concepts and Reflection

  • Scenario-based exercises focused on sensitive workplace dynamics
  • Group reflection sessions and sharing of insights
  • Developing a personal action plan for applying sensitivity principles

Recap and Path Forward

  • Revisiting key concepts and practical tools
  • Committing to ongoing awareness and respectful conduct
  • Strategies for sustaining long-term inclusivity in the workplace

Requirements

  • Experience working within teams or in customer-facing roles
  • A willingness to engage in self-reflection and group dialogue
  • No prior specific training in diversity or inclusion is necessary

Target Audience

  • Staff and team leaders dedicated to fostering respect and inclusion
  • Managers looking to cultivate awareness and empathy within their teams
  • Organisations committed to nurturing a culture of sensitivity and understanding

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (3)

Managing difficult conversations

Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace

Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.

Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings

interaction and discussion with each other in different groups, together with some games.

- Netherlands Business Support Office (NBSO) Indonesia
Course - High-Impact Communication Skills

Provisional Upcoming Courses (Require 5+ participants)

Sensitivity and Inclusive Workplace Communication

2026-10-26 09:30
7 hours
Auckland, ANZ Centre
4400 NZD (Online)
8800 NZD (Classroom)

Sensitivity and Inclusive Workplace Communication

2026-11-09 09:30
7 hours
Wellington, Plimmer Towers
4400 NZD (Online)
8150 NZD (Classroom)

Sensitivity and Inclusive Workplace Communication

2026-11-23 09:30
7 hours
Te Pou Toetoe Linwood
4400 NZD (Online)
8150 NZD (Classroom)

Sensitivity and Inclusive Workplace Communication

2026-12-07 09:30
7 hours
Auckland, ANZ Centre
4400 NZD (Online)
8800 NZD (Classroom)

Sensitivity and Inclusive Workplace Communication

2026-12-21 09:30
7 hours
Wellington, Plimmer Towers
4400 NZD (Online)
8150 NZD (Classroom)

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