Soft Skills Training in Auckland

This live, instructor-led course on Auckland, available either online or in-person, is tailored for entry-level office managers seeking to develop expertise in filing methodologies and record management.

Upon completion of this training, participants will be equipped to:

• Grasp the fundamental principles of efficient filing systems.
• Acquire techniques for the oversight and control of both hard-copy and digital records.
• Cultivate competencies in the generation, upkeep, and archiving of information.
• Integrate optimal practices for record management to bolster organisational productivity.

This instructor-led, live training in Auckland (delivered either online or on-site) is designed for beginner-level professionals who wish to explore core ethical theories, develop practical ethical decision-making skills, and understand the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Grasp fundamental ethical theories and principles.
• Build skills for making ethical decisions.
• Recognise the importance of protocol in professional settings.
• Navigate ethical dilemmas and conflicts of interest.
• Understand how ethics and protocol apply across different industries.

This live, instructor-led training in Auckland (available online or onsite) targets participants at all levels, including employees, team leaders, and HR professionals who want to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviours that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognize the legal and organizational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

This instructor-led, live training in Auckland (online or on-site) is designed for hospitality staff at beginner to intermediate levels who wish to enhance their skills in delivering excellent service.

By the conclusion of this training, participants will be able to:

• Acquire knowledge and practical skills in formal etiquette, with a focus on hosting, dining, and serving.
• Understand serving protocols and the reasoning behind them, enabling staff to apply these guidelines with confidence and proficiency.
• Improve the quality of customer service and strengthen communication and interpersonal abilities for more effective guest interactions.
• Appreciate diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service for all guests.
• Handle unexpected situations and guest requests in a professional and efficient manner.

This instructor-led, live training in Auckland (online or onsite) targets beginner-level team leaders and managers who wish to understand and utilise personality types to build stronger team cohesion, improve communication, and manage team dynamics effectively.

Upon completion of this training, participants will be able to:

• Strengthen team cohesion by understanding and leveraging different personality types.
• Effectively manage diverse personalities.
• Enhance team communication and conflict resolution.
• Foster psychological safety and a strong team identity.

This instructor-led, live training in Auckland (online or onsite) is tailored for beginner to intermediate subject-matter experts (SMEs) who wish to move into instructor roles and enhance their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organise training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customised training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Auckland (online or on-site) is designed for professionals and managers at beginner to intermediate levels who wish to strengthen their critical thinking, decision-making, and problem-solving capabilities in both personal and professional contexts.

By the end of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Improve decision-making processes through structured analysis.
• Enhance problem-solving strategies for complex situations.

This instructor-led, live training in Auckland (delivered either online or on-site) is designed for team leaders and members who wish to utilise PRISM Brain Mapping to uncover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Foster a deeper mutual understanding among team members by gaining better insight into their behaviour preferences, communication styles, strengths, needs, and work motivators.
• Identify team strengths and learn how to leverage them to improve efficiency in achieving goals.
• Develop solutions to cooperation challenges, enabling the team to work more effectively.
• Boost job satisfaction among team members by analysing how each individual can better utilise their strengths and potential while minimising workplace stress factors.
• Enhance diversity management within the team and improve task alignment by discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Gain a clearer understanding of the leader's management style by exploring their leadership profile and its impact on the team.

This instructor-led, live workshop in Auckland (available online or onsite) is tailored for business professionals who want to integrate mindfulness into their work settings to enhance productivity, leadership, and well-being.

By the end of this training, participants will be capable of:

• Understanding the science and principles behind mindfulness.
• Developing self-awareness to improve decision-making and leadership skills.
• Enhancing concentration, productivity, and emotional intelligence.
• Managing workplace stress, uncertainty, and high-pressure situations.
• Building a positive and collaborative work culture.
• Applying mindfulness techniques to boost creativity and problem-solving.

This instructor-led, live training in Auckland (available online or on-site) is tailored for beginner-level HR professionals and team leaders who aim to develop effective reskilling and upskilling strategies to prepare their workforce for the shifting needs of the technology sector.

By the conclusion of this training, participants will be able to:

• Gain knowledge of the tools and strategies required to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Foster a culture of continuous learning that enables adaptation to the rapid changes within the technology sector.
• Implement robust measurement and feedback mechanisms to ensure ongoing alignment and success of development programs.

This instructor-led, live training in Auckland (online or on-site) is designed for intermediate to advanced-level commercial management professionals seeking to strengthen their interpersonal and decision-making capabilities for better business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and a strong grasp of market dynamics.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management capabilities.

This instructor-led, live training in Auckland (online or on-site) is designed for beginner to intermediate-level trainers, team leaders, and HR professionals who wish to improve their training delivery, engage learners effectively, and maximise learning retention.

By the end of this training, participants will be able to:

• Understand the role and responsibilities of an effective trainer.
• Apply adult learning principles to improve knowledge retention.
• Use various learning styles to engage diverse audiences.
• Develop structured training programmes with clear objectives.
• Enhance verbal and non-verbal communication for greater engagement.
• Utilise interactive teaching strategies and classroom management techniques.
• Provide constructive feedback and evaluate training effectiveness.

This company hackathon empowers cross-functional teams, including IT and business departments, to apply AI to their own operational challenges and leave with practical, working solutions. The programme integrates two pre-event discovery sessions for tool onboarding, a 24-hour sprint, and a final pitch to leadership. By the conclusion, each team will have a functional prototype and a concrete rollout plan for the following week.

This instructor-led, live training in Auckland is designed for: Cross-functional teams from business units and IT who are eager to experiment with AI to address their specific issues and retain functional solutions for ongoing use.

Upon completing this training, participants will be able to:

• Reframe departmental problems and bottlenecks into actionable, solvable challenges
• Demonstrate familiarity with eight to ten AI tools and select the most appropriate one for specific tasks
• Collaborate in small teams to build a working solution
• Evaluate potential solutions based on business value and technical feasibility
• Effectively present results through a structured pitch
• Develop a practical implementation plan for use in the week following the event

Course Structure

• Duration: Two on-site days (inclusive of a 24-hour sprint) supported by two pre-event discovery sessions
• Interactive training featuring an instructor, facilitated discussions, and hands-on exercises focused on participants' real-world use cases
• Pre-event Outcome: Challenges, tool selections, and success metrics are clearly defined.
• Day 1 Outcome: Each team refines its challenge and develops an initial working prototype.
• Day 2 Outcome: Each team finalizes a working solution, delivers a pitch, and establishes a plan for adoption in the following week.

Customisation Options

• To request a tailored version of this training, please contact us to discuss arrangements.

This instructor-led live training (online or onsite) is tailored for team leaders and middle managers seeking to adopt AI safely and effectively by addressing the human elements that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Determine when to use AI and when to stop (establishing clear boundaries).
• Verify AI outputs using practical standards (identifying red flags and utilising secondary sources).
• Define accountability measures and escalation triggers.
• Develop team agreements and a 30-day adoption plan.

This practical workshop is specifically designed around the workflows of a single team and utilises the AI tool already sanctioned by the organisation. It explores prompting strategies, sustainable configurations such as dedicated projects and assistants, file management, and safe operational practices. Participants will depart with a collective repository of prompts and completed tasks drawn from their own daily operations.

This instructor-led, live training session in Auckland is designed for: Teams within case management, specialist divisions, research units, or IT support who possess introductory experience with AI and seek to enhance outcomes for their specific duties.

Upon completion of this training, participants will be able to:

• Grasp the internal model processes during prompting and understand why AI generates hallucinated details
• Craft instructions that clearly define the role, task, context, examples, output format, and constraints
• Deconstruct complex assignments and refine results through targeted methods
• Implement persistent solutions using custom instructions, memory features, projects, and personal assistants
• Effectively manage files, scanned documents, tables, and research-related assignments
• Validate outputs, re-verify numerical data, and ensure data protection
• Establish and reuse customised templates for the entire team

Course Format

• Duration: One full day (7 hours) or two sessions of 4 hours each, delivered online or onsite for groups of up to 15 participants
• An interactive learning experience led by a trainer, featuring discussions and hands-on exercises focused on the participants' specific use cases
• Outcome, Block 1: Every participant secures at least one verified template applicable to their own work
• Outcome, Block 2: Each team establishes a shared prompt library, a common project structure, and two resolved tasks derived from real-world daily workflows

Customisation Options

• For tailored training adjustments, please get in touch to discuss requirements

Browser agents can read web pages, compare vendors, and fill in forms on behalf of the user. This one-day course covers ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet, focusing on suitable tasks and risks, such as hidden instructions on web pages. Participants will delegate two tasks, verify the results, and define rules for the team.

This live, instructor-led training in Auckland is aimed at specialist users, assistants, and researchers who want to delegate recurring work on web pages and in web applications to AI agents.

By the end of this training, participants will be able to:

• Understand how browser agents read pages, navigate, and fill in forms
• Compare and classify ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet
• Select suitable tasks such as research, comparisons, and form work
• Formulate assignments with clear goals, limits, and approval points
• Recognize and limit risks, such as hidden instructions on web pages
• Define rules for team usage

Course Format

• Duration: 1 day (7 hours)
• Interactive training with a trainer, including discussions and hands-on exercises on participants' own use cases
• Day 1 Outcome: Each participant will have delegated two tasks to a browser agent, verified the results, and defined rules for team usage

Course Customization Options

• To request a customised training for this course, please contact us to make arrangements

This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

Change management is a process aimed at effectively implementing change within an organisation to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas needing modification, and clearly defining the objectives and benefits the change is intended to deliver. Change management is a dynamic process that demands flexibility, openness to feedback, and the readiness to adjust strategies based on people's reactions and evolving conditions. It is also essential to recognise that change is not always easy; therefore, creating a plan that addresses both organisational objectives and individual needs throughout the change process is crucial.

ChatGPT offers capabilities far beyond basic chat, including projects, custom GPTs, deep research, connectors, and an agent mode. This two-day programme helps teams progress from routine usage to managing shared projects, custom GPTs, and multi-step tasks, while setting clear operational rules. Participants will engage with their own anonymized data throughout the course.

This live, instructor-led training in Auckland is targeted at employees and teams using ChatGPT Plus, Business, or Enterprise who are ready to move beyond single chats to projects, custom GPTs, and agents.

By the end of the programme, participants will be able to:

• Classify ChatGPT’s models, subscription tiers, and data protection features
• Achieve consistently better results using instructions, memory, and projects
• Analyze files, tables, and data, and validate the accuracy of findings
• Collaborate on text editing in Canvas and create visuals for presentations
• Build and share no-code custom GPTs within the workspace
• Utilize deep research, connectors, and the ChatGPT agent for complex, multi-step tasks
• Define usage limits, approval workflows, and team-specific rules

Course Format

• Duration: Two days (seven hours each)
• Interactive sessions with facilitators, discussions, and practical exercises tailored to participants’ own use cases
• Day 1 Outcome: Participants will have personal standing instructions, a verified data analysis, and a revised document from their daily tasks.
• Day 2 Outcome: Participants will have a project, a shared custom GPT, and a verified research output. The team will understand the agent, connectors, and internal rules.

Customization Options

• Please contact us to discuss arranging a customized training experience.

Project delivery within Microsoft 365 is often fragmented across Teams, Planner, Lists, and SharePoint, with a significant portion of time consumed by status updates and follow-up actions. This one-day course demonstrates how Copilot and agents can streamline status reporting, meeting management, task tracking, and early risk identification. Participants will develop a project knowledge agent and create a mock-up solution for a real-world project challenge.

This instructor-led, live training session in Auckland is designed for project managers, PMO staff, team assistants, and project members who utilise Microsoft 365 alongside Teams, Planner, Lists, and SharePoint.

Upon completing this training, participants will be equipped to:

• Categorise and apply the various agents available in Microsoft 365 for project management tasks
• Generate status reports from emails, meeting notes, and list items using Copilot
• Leverage agents within Teams and Planner to facilitate meetings and task management
• Construct a project knowledge agent incorporating documentation, lessons learned, and contact lists
• Identify risks and potential delays at an earlier stage
• Develop and present a mock-up solution addressing a specific project issue

Course Structure

• Duration: One day (7 hours)
• Interactive instruction featuring a trainer, guided discussions, and hands-on exercises tailored to participants' specific use cases
• Outcome for Day 1: Each participant will possess a generated status report, a tested project knowledge agent, and a presented mock-up for a real project problem.

Customisation Options

• To arrange a customised version of this training, please reach out to us to discuss your requirements.

This practical and interactive programme aims to empower professionals by refining their ability to scrutinise information, challenge existing assumptions, determine the true origins of problems, and drive better outcomes.

Participants will master a structured critical thinking framework, equipping them to tackle everyday workplace challenges—from dissecting complex issues and weighing evidence to devising alternative solutions and making logically robust decisions.

By blending analytical thinking, problem resolution, creative ideation, and decision-making, the course features practical exercises, discussions, and case studies tailored to various roles and sectors. Where feasible, the training is customised to address the client’s specific business challenges and realistic workplace scenarios.

This instructor-led, live training in Auckland (available online or onsite) is designed for teams looking to assess, manage, and evaluate both individual and collective emotional intelligence.

By the end of this training, participants will be able to:

• Measure individual EQ to optimise interactions with colleagues.
• Interpret others' emotions and behavioural styles to strengthen team relationships.
• Leverage emotional intelligence to foster a positive, productive work environment.
• Apply emotional intelligence strategies to effectively navigate change and resolve conflict.

This instructor-led, live training in Auckland (online or on-site) is aimed at individuals at beginner, intermediate, or advanced levels who wish to acquire practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt communication to the recipient,
• handle difficult conversations,
• build authority through communication,
• effectively convey complex information.

This practical training in Auckland is designed to help you cultivate strong interpersonal capabilities. It addresses emotional intelligence, effective communication, and conflict resolution strategies, enabling you to manage relationships with colleagues, stakeholders, and clients with greater effectiveness.

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

The Ishikawa Diagram, frequently referred to as the fishbone or cause-and-effect diagram, was developed by Kaoru Ishikawa. It serves as a visual tool for illustrating the potential causes behind a specific event or problem, thereby aiding in the analysis of contributing factors. Resembling the skeletal structure of a fish, this diagram is used to systematically identify and organise the root causes of an issue. It is particularly valuable in product development and quality management, where pinpointing root causes is essential. The diagram facilitates team brainstorming and categorisation of causes—including methods, machinery, materials, manpower, and environment—to uncover the underlying reasons for quality or performance issues.

Cultural differences can significantly impact teamwork. Different cultures may prefer varying communication styles, such as direct, indirect, expressive, or more evasive approaches. This can lead to differences in the interpretation of messages.
Gestures, tone of voice, and word choice can carry different meanings across cultures. What is acceptable in one culture may be offensive in another.
Different cultures have varying approaches to workplace hierarchy. Some cultures are more hierarchical, with decisions made by individuals at higher levels.
Cultures also differ in their approach to working hours and punctuality. Some place a higher value on punctuality, while others are more flexible.
Different cultures handle conflicts differently. Some may avoid confrontation, while others prefer open conflict resolution.
In some cultures, decisions are made after team consultation and discussion, whereas in others, decisions are made by a single leader.
Cultures also vary in their perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace.
In teamwork, understanding and respecting cultural differences is crucial. Creating an atmosphere of open communication, respect, and flexibility in embracing diversity can help manage cultural differences and foster an effective work environment. This also opens doors to benefiting from diverse perspectives and ideas.

Lovable enables the creation of web applications using natural language prompts, making it an ideal solution for developing internal tools, forms, dashboards, and prototypes. This one-day course provides a comprehensive overview of the interface, prompting techniques, database configuration, login setup, and publishing procedures. It concludes with each participant having successfully published an app and initiated their own use case. No prior programming experience is necessary.

Tim Jamboula, the course trainer, serves as an official Ambassador for both Lovable and Cursor.

This instructor-led, live training in Auckland is tailored for specialist users, project leads, founders, and teams looking to independently build internal tools, forms, dashboards, or prototypes.

Upon completion of this training, participants will be able to:

• Understand the mechanics of AI-assisted building and identify when Lovable is the most appropriate tool
• Confidently navigate the interface, including the Plan, Build, and Visual Edits features
• Apply five core principles to prompting while effectively utilizing knowledge and skills
• Configure the database, login, storage, and connectors
• Safely publish an application and conduct a security scan
• Initiate their own use case and understand the subsequent steps

Course Format

• Duration: 1 day (7 hours)
• Interactive training session with an instructor, incorporating discussions and hands-on exercises focused on participants' own use cases
• Day 1 Outcome: Every participant will have a published app equipped with a database, login, and live URL, as well as a commenced personal use case.

Course Customization Options

• To request a customized version of this training, please contact us to make arrangements.

Instead of relying on static mockups, teams can now produce clickable prototypes within hours for discovery and stakeholder reviews. This one-day course guides product managers and designers through creating design variants, mapping design systems, conducting live reviews, and preparing seamless handovers to development. Participants will leave with a functional prototype for a feature from their own project.

Tim Jamboula, an official Lovable and Cursor Ambassador, leads the session.

This live, instructor-led training in Auckland is designed for product managers, product owners, UX/UI and service designers, and discovery teams.

Upon completion, participants will be equipped to:

• Navigate the full journey from brief to clickable prototype in a single sitting
• Develop multiple design variants concurrently and iterate based on user input
• Structure design systems, components, and brand guidelines within Lovable
• Conduct stakeholder reviews using interactive prototypes with real-time modifications
• Determine the optimal timing for development handover and prepare the necessary documentation

Course Format

• Duration: One day (7 hours)
• Interactive sessions featuring live coaching, discussions, and practical exercises focused on participants' specific use cases
• Outcome: By the end of Day 1, every participant will have a clickable prototype for a specific feature, a saved design system, and a development handover document

Customisation Options

• Interested in a tailored version of this course? Contact us to discuss custom arrangements

This two-day program guides teams from an initial brief to a tested, published first release. It addresses prototypes, data management and roles, live stakeholder iteration, user testing, security, deployment, and developer handover. Participants apply these concepts to their specific use cases throughout the session.

Tim Jamboula, an official Lovable and Cursor Ambassador, leads the training.

This live, instructor-led course in Auckland is designed for product teams, innovation managers, founders, and departments seeking to convert ideas into validated prototypes and functional first versions.

Upon completion, participants will be equipped to:

• Create a clickable prototype from a concise brief
• Iterate on prototypes in real-time with stakeholders
• Configure data structures, roles, login systems, and integrations
• Conduct user testing and apply resulting feedback
• Prepare security measures, publishing workflows, and initial operations
• Structure the handover process for developer teams

Course Format

• Duration: 2 days (7 hours each), suitable for 6 to 12 participants
• Interactive instruction featuring trainer guidance, discussion, and hands-on exercises focused on participants’ specific use cases
• Day 1 Outcome: Participants will have a prototype with a database and login system, refined through a simulated stakeholder session.
• Day 2 Outcome: Participants will have a published, tested first version of their use case, accompanied by a handover document.

Customization Options

• Contact us to discuss arranging customized training for this course.

Microsoft 365 Copilot is integrated into Outlook, Teams, Word, Excel, and PowerPoint, operating directly with data that users already have access to. This course demonstrates how to craft effective prompts, validate outputs, and leverage Notebooks, Pages, and agents. Participants will complete the training by building a basic FAQ agent on a SharePoint knowledge base.

This instructor-led, live training session in Auckland is designed for employees and departments with Microsoft 365 Copilot, ranging from beginners to advanced users.

Upon completing this training, participants will be equipped to:

• Differentiate between Copilot Chat and the embedded Copilots in Outlook, Teams, Word, Excel, and PowerPoint
• Understand which data Copilot accesses and how permission structures apply
• Draft emails, prepare for meetings, and create reports and presentations using Copilot
• Analyze Excel data and verify the accuracy of the results
• Prompt effectively and refine queries when initial responses are insufficient
• Utilize Notebooks, Pages, and the Researcher and Analyst agents
• Construct a simple agent based on a SharePoint knowledge base

Course Structure

• Duration: Two days (seven hours per day), or available as a learning journey in two-hour sessions
• Interactive sessions led by a trainer, featuring discussions and hands-on exercises tailored to participants' own use cases
• Day 1 Outcome: Each participant will have implemented at least one use case within the apps and saved two prompts for their personal workflow.
• Day 2 Outcome: Each participant will have created a notebook, verified a Researcher result, and tested a FAQ agent. Each group will present a solution concept with a mock-up.

Customization Options

• To request a customized training experience for this course, please contact us to arrange details.

This instructor-led, live training in Auckland (online or onsite) is designed for managers and executives who wish to put into practice the appropriate tools, skills, and methodologies required to manage remote teams.

By the end of this training, participants will be able to:

• Examine remote leadership principles, structures, and key components to successfully adapt a remote work environment.
• Cultivate trust, set clear goals, foster a positive culture, and enhance teamwork to create an effective and productive remote team.
• Leverage existing tools and technologies to improve virtual communication and collaboration.
• Apply goal-setting and project management techniques to monitor and measure the performance of a remote team.

Conducting reliable research requires more than just a quick response; it involves carefully selecting, verifying, and documenting sources. This course provides a comprehensive overview of Perplexity Spaces, deep research capabilities, Labs, and the Comet browser, with a particular emphasis on source verification. Upon completion, participants will possess a personalised Space, a piece of verified research, and a reusable template for ongoing tasks.

This instructor-led, live training in Auckland is designed for professionals who regularly conduct research, such as those in procurement, project management, knowledge management, support, and specialist departments.

By the conclusion of this training, participants will be able to:

• Understand how Perplexity searches, selects sources, and constructs answers
• Formulate research briefs that specify questions, sources, exclusions, and output formats
• Systematically verify sources and identify citation errors
• Configure Spaces with custom instructions and files for specific topics or teams
• Leverage deep research and Labs to generate reports and tables
• Utilise the Comet browser securely for research and task automation on web pages

Course Format

• Duration: One day (seven hours)
• Interactive training featuring live instruction, group discussions, and hands-on exercises tailored to participants' specific use cases
• Outcome: Each participant will have established their own Space, completed a verified research task with documented sources, and created a template for recurring research assignments.

Customisation Options

• To arrange a customised training session for this course, please get in touch with our team.

Stakeholder engagement and management refers to the process of actively involving, building positive relationships with, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organisation. Stakeholders are individuals, groups, or organisations who can influence the project or be influenced by it. This may include employees, customers, suppliers, the local community, company owners, regulators, or other groups with a stake in or influence over a specific project or activity. Stakeholder management encompasses identifying stakeholders, understanding their needs, expectations, and impact on the project or organisation, as well as building and maintaining effective relationships.

This instructor-led, live training (available online or onsite) targets professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.

By the conclusion of this training, participants will be able to:

• Identify personal and workplace stressors.
• Differentiate between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Build resilience through empowerment exercises.

This instructor-led, live training in Auckland (online or onsite) is designed for team leaders and team members who want to enhance how they communicate, collaborate, and relate to one another. By following a series of proven practices, teams can strengthen these skills, resulting in more productive work and a more fulfilling professional life.

By the end of this training, participants will be able to:

• Identify and address common communication and response issues in the workplace.
• Improve the efficiency of team-based work.
• Understand both individual and collective team needs to better manage and direct efforts.
• Grasp the meaning and significance of emotional intelligence as a guide to improving workplace relationships.

This hands-on training aims to help participants gain a clearer understanding of their time and workload management strategies, ultimately boosting their day-to-day work productivity.

Rooted in the concept that time is a finite resource, the course encourages a shift from a reactive working style to a more deliberate, structured approach centred on planning and prioritisation.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and equip managers. Hosted by expert facilitators and coaches, they are conveniently delivered online within the normal flow of work…

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best out of their people.

LEADERSHIP
Management is about tasks and processes. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Great leaders build great teams.

This one-on-one live training (online) in Auckland is designed for anyone looking to bring more structure and productivity into their work.

By the end of this training, participants will be able to:

• Achieve more in life.
• Take control of their time.
• Regain their focus.
• Plan their week effectively.
• Handle stress with confidence.